Refund policy

Return, Refund & Exchange Policy

Last Updated: September 10, 2026

At Oleeves, we want you to be happy with your purchase. To keep the exchange process simple and fair, we currently offer exchanges only.

Oleeves does not accept returns and does not provide refunds for products purchased through our website, except where required by applicable law.

Please read this policy carefully before placing an order.

1. Exchange-Only Policy

Oleeves currently operates an exchange-only policy.

We do not offer:

General product returns
Refunds for unwanted products
Refunds for change of mind
Refunds because a product is no longer required

Eligible products may be exchanged in accordance with the conditions and timeframes described in this policy.

2. Exchange Eligibility

Customers may request an exchange within 3 days of receiving their order, provided that all of the following conditions are met:

The product is unused and unwashed.
The product remains in its original condition.
All original tags and labels are attached and intact.
Original packaging is retained and returned with the product.
The product has not been altered, modified, or damaged after delivery.
The exchange request is made within the applicable 3-day exchange period.
Proof of purchase or the original order confirmation is provided.

Products that do not meet these conditions may not be accepted for exchange.

3. Unboxing Video Requirement

To protect both our customers and Oleeves against delivery-related issues, an unboxing video is required for claims involving a damaged, defective, incorrect, or missing product.

Customers are strongly advised to record a continuous, clear, and uninterrupted video while opening the package.

The video should:

Clearly show the unopened package and its condition.
Show the shipping label/order information where possible.
Begin before the package is opened.
Clearly show the opening of the package.
Show the product and its condition immediately after opening.
Clearly show any damage, defect, incorrect product, or missing item.

If a customer receives a damaged, defective, incorrect, or incomplete order, they should contact Oleeves as soon as possible and provide the unboxing video along with their order details.

Without appropriate unboxing evidence, Oleeves may not be able to verify or approve claims relating to damage, missing products, or incorrect products.

An unboxing video does not automatically guarantee an exchange. Each case will be reviewed based on the available evidence and the terms of this policy.

4. Size Exchange

If the size ordered does not fit as expected, customers may request a size exchange within 3 days of receiving the order, subject to the availability of the required size.

Customers are encouraged to review the Oleeves Size Guide before placing an order to select the most appropriate size.

A size exchange may be accepted only if the product meets all exchange conditions, including being unused, unwashed, unaltered, undamaged, and returned with its original tags and packaging.

If the requested replacement size is unavailable, Oleeves may not be able to provide the requested size exchange.

A size exchange does not qualify for a refund.

5. Non-Exchangeable Items

The following products may not be eligible for exchange:

Products showing signs of use or wear.
Products that have been washed.
Products that have been altered, modified, or tailored.
Items returned without their original tags or labels.
Items returned without original packaging where such packaging is required.
Products damaged after delivery due to customer handling or misuse.
Products that are stained, soiled, damaged, or otherwise not in their original condition.
Clearance, promotional, or final-sale items where specifically identified as non-exchangeable.
Any product that does not meet the eligibility requirements of this policy.

For hygiene, product-quality, or operational reasons, certain products may also be designated as non-exchangeable. Where applicable, this will be communicated on the product page or at the time of purchase.

6. Exchange for Damaged, Defective, or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact Oleeves as soon as possible.

Where applicable, we may request:

Your order number
Photographs of the product
Photographs of the packaging
A continuous unboxing video
A description of the issue

The issue will be reviewed by our team.

If the issue is determined to have occurred before or during delivery, Oleeves may provide an appropriate replacement or exchange, subject to product availability and applicable circumstances.

7. Exchange Process

To request an exchange:

Step 1 — Contact Us

Contact Oleeves within 3 days of receiving your order using the contact details provided below.

Please provide your order number and explain the reason for the exchange.

Step 2 — Verification

Our team may review the request and ask for photographs, videos, or other information where necessary.

Step 3 — Approval

If the exchange request meets the requirements of this policy, we will provide further instructions for returning the eligible product.

Step 4 — Product Inspection

Once the product is received, it may be inspected to confirm that it meets the exchange conditions.

Step 5 — Replacement

If the product passes the exchange inspection and the requested replacement is available, the replacement item will be processed for dispatch.

Exchange processing and delivery may take additional time depending on the location, courier service, and product availability.

8. Shipping Costs for Exchanges

Shipping charges related to exchanges may apply depending on the reason for the exchange, the delivery location, and the applicable courier service policies.

For example, an exchange requested because of a change in size or preference may be subject to applicable exchange shipping charges.

Where an exchange is required because Oleeves has sent an incorrect product or where a product is determined to have arrived damaged or defective, the applicable shipping arrangements will be communicated to the customer after reviewing the claim.

Any applicable exchange-related shipping charges will be communicated before the exchange is processed where reasonably possible.

9. Product Inspection

All products returned for exchange may be inspected before an exchange is approved.

An exchange may be rejected if the returned product:

Has been worn or used.
Has been washed.
Has been altered.
Has been damaged after delivery.
Is missing tags or required packaging.
Shows stains, marks, odors, or other signs of use.
Does not match the product originally supplied.
Otherwise fails to meet the conditions of this policy.

If an exchange is rejected following inspection, the product may be returned to the customer, and additional shipping charges may apply where applicable.

10. Exchanges Subject to Stock Availability

All exchanges are subject to product and size availability.

If the requested replacement is unavailable, Oleeves may be unable to complete the requested exchange.

An unavailable replacement does not automatically create a right to a refund, except where otherwise required by applicable law.

11. No Refunds

Oleeves does not provide refunds for eligible or ineligible exchange requests under its standard exchange policy.

This includes requests arising from:

Change of mind
Incorrect size selection
Personal preference
No longer wanting the product
Failure to follow the Size Guide

Where an exchange is approved, the resolution will be an exchange rather than a monetary refund, subject to the conditions of this policy and applicable law.

12. Order Cancellation

Orders may be cancelled before shipment by contacting our support team as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.

If an order has already entered processing or dispatch, Oleeves may not be able to stop the shipment.

Any cancellation request will be subject to the status of the order at the time the request is received.

13. Failed Delivery and Refused Orders

If a customer refuses to accept an order or the shipment cannot be delivered because of incorrect or incomplete information provided by the customer, the shipment may be returned to Oleeves by the courier.

Such cases will be handled according to the applicable order and shipping policies.

For Cash on Delivery orders, repeated refusal or failure to accept shipments may affect the availability of COD for future orders.

14. Exchange Timeline

Exchange requests must be submitted within 3 days of receiving the order.

Once an exchange request has been approved, the time required to receive the replacement product may vary depending on:

Product availability
Customer location
Courier service
Pickup and delivery schedules
Inspection and processing time
Other circumstances outside Oleeves' reasonable control

Customers will be provided with relevant information regarding the exchange process where applicable.

15. Important Customer Responsibility

Customers are responsible for ensuring that products sent for exchange are securely packaged and include the required tags, packaging, and other items originally supplied with the product.

Customers should retain proof of shipment or pickup until the exchange has been completed.

Oleeves is not responsible for products that are lost or damaged while being returned through a customer-arranged or unauthorized shipping method, except where otherwise required by applicable law.

16. Policy Changes

Oleeves reserves the right to update, modify, or replace this Return, Refund & Exchange Policy from time to time.

Any changes will be published on this page, along with an updated "Last Updated" date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

17. Contact Us

If you have questions about an exchange or need assistance with an exchange request, please get in touch with Oleeves:

Oleeves

Phone: +91 913 800 2416
Email: oleevesclothing@gmail.com
Address: Mobile Point, Shop No. 5, Meghna Complex, Sheila Bypass Road, Rohtak, Haryana 124001, India

When contacting us about an exchange, please include your order number and, where applicable, photographs or video showing the issue with the product.