Shipping policy

Shipping Policy

Last Updated: September 10, 2026

At Oleeves, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

By placing an order with Oleeves, you agree to the shipping terms described below.

1. Where We Ship

Oleeves currently ships orders across India.

Delivery availability may depend on the serviceability of your location and the courier partners operating in your area. If your location is not serviceable, we will inform you as soon as reasonably possible and, where applicable, provide you with available options regarding your order.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing it for dispatch.

Orders are generally processed within a reasonable business timeframe. Processing may take longer during:

Sale periods
Product launches
Festivals and public holidays
High-volume shopping periods
Unexpected operational or courier-related circumstances

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

Please make sure that your name, phone number, email address, and delivery address are entered correctly when placing your order. Oleeves cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

3. Estimated Delivery Time

Orders placed through Oleeves are generally expected to reach the customer within approximately 10–15 days from the date of dispatch/order processing, depending on the delivery location and courier service.

The actual delivery time may vary based on:

Your location
Courier availability
Weather conditions
Public holidays
Regional restrictions
Operational delays
High order volumes
Unforeseen circumstances beyond our control

The 10–15 day timeframe is therefore an estimated delivery period and not a guaranteed delivery date.

Remote or difficult-to-service locations may require additional time.

4. Shipping Charges

Oleeves will generally offer free shipping on eligible orders.

However, shipping charges may apply in certain circumstances, including specific delivery locations, special shipping requirements, or particular order conditions. Any applicable shipping charges will be communicated or displayed to you before you complete your purchase.

Oleeves reserves the right to modify shipping charges or shipping offers from time to time.

5. Payment and Cash on Delivery

Oleeves may provide different payment options depending on your location and order eligibility.

Prepaid Orders

Customers may be able to pay for their orders online using the payment methods available at checkout.

Prepaid orders may be eligible for free shipping, subject to the shipping terms applicable to the order.

Cash on Delivery

Cash on Delivery (COD) may also be available for eligible orders and locations.

Depending on the order and delivery location, Oleeves may offer:

Prepaid/partially prepaid COD, where a portion of the order amount may be paid in advance and the remaining amount is collected at delivery; or
100% Cash on Delivery, where the full order amount is collected at the time of delivery.

A separate shipping or COD-related charge may apply to 100% Cash on Delivery orders. Any applicable additional charge will be shown or communicated before the order is confirmed.

COD availability may vary depending on the delivery address, order value, product availability, courier restrictions, and other factors.

6. Tracking Your Order

Once your order has been dispatched, Oleeves or our delivery partner may provide tracking information through the email address or phone number provided at checkout.

You can use the tracking information to check the status of your shipment.

Please note that tracking information may take some time to become active after an order has been handed over to the courier.

7. Delivery Attempts

Our courier partner will generally make delivery attempts at the address provided during checkout.

If a delivery cannot be completed because:

No one is available to receive the package
The delivery address is incorrect or incomplete
The customer is unreachable
The customer refuses to accept the shipment
The customer requests repeated delivery attempts
The courier is unable to access the delivery location

the courier may make additional attempts or return the shipment to Oleeves, depending on the circumstances and the courier's applicable policies.

For COD orders, repeatedly refusing or failing to accept shipments may affect your ability to place future COD orders with Oleeves.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

This includes:

Full name
Complete delivery address
PIN code
Valid phone number
Email address, where applicable

If an order is delayed, returned, or cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or re-delivery charges may apply.

If you notice an error in your shipping information after placing an order, please contact Oleeves as soon as possible.

We will try to assist you, but we cannot guarantee that shipping information can be changed once an order has been processed or dispatched.

9. Delayed Deliveries

While we aim to deliver orders within the estimated 10–15 day timeframe, delays can occasionally occur.

Delays may result from circumstances including:

Courier disruptions
Severe weather
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
High shipment volumes
Incorrect customer information
Events outside our reasonable control

If your shipment is significantly delayed, please contact us with your order details so that we can assist you in checking its status with the relevant courier partner.

10. Lost, Damaged, or Missing Shipments

If you believe your package has been lost, damaged, tampered with, or is otherwise missing during delivery, please contact Oleeves as soon as possible.

Where appropriate, we may coordinate with the relevant courier or logistics partner to investigate the shipment.

For damaged packages, customers are encouraged to retain the packaging and, where possible, take photographs or videos of the package and its contents. This may help us investigate the issue with the courier partner.

Any resolution will be handled in accordance with the applicable Oleeves policies and the circumstances of the shipment.

11. Exchanges and Shipping Charges

If you request an exchange, additional shipping charges may apply, depending on the reason for the exchange, the delivery location, and the applicable courier service policies.

For example, additional charges may apply where an exchange is requested for reasons such as size or preference, where applicable under our Return and Exchange Policy.

The exact charges, if any, will depend on the circumstances of the exchange and will be communicated to you where applicable.

Please refer to our separate Return, Refund and Exchange Policy for complete information regarding eligibility and the exchange process.

12. Return-to-Origin (RTO) Orders

An order may be returned to Oleeves by the courier if it cannot be delivered successfully.

This may happen because of:

Customer refusal
Incorrect or incomplete address
Customer unavailability
Repeated failed delivery attempts
Incorrect contact information
Other courier-related delivery issues

If an order is returned to us, any further action will be handled according to the applicable Oleeves return, refund, or order policy.

For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD availability.

13. Multiple Items in an Order

If an order contains multiple products, Oleeves may, where necessary, ship the items separately.

If products are shipped separately, you may receive different tracking details and delivery dates.

You will not necessarily be charged additional shipping simply because an order is split into multiple shipments, unless an applicable shipping charge has been communicated to you.

14. Delivery to Certain Locations

Courier serviceability can vary by PIN code.

Certain remote, restricted, or difficult-to-service locations may have limited delivery options or longer delivery timelines.

If a courier partner is unable to deliver to the address provided, Oleeves may contact you to arrange an alternative solution where reasonably possible.

15. Changes to an Order After Dispatch

Once an order has been dispatched, we may not be able to change the delivery address, product, or other order details.

If you need to make a change to your order, please contact us as soon as possible after placing the order.

Any request to modify an order will be subject to the status of the order and our ability to make the requested change before dispatch.

16. Shipping Policy and Other Oleeves Policies

This Shipping Policy explains our general shipping and delivery practices.

It does not replace or override our separate policies relating to:

Returns
Refunds
Exchanges
Cancellations
Terms and Conditions
Privacy

Please review the relevant policy before placing an order.

17. Changes to This Shipping Policy

Oleeves may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, payment options, business practices, or applicable requirements.

Any changes will be posted on this page, along with an updated "Last Updated" date.

18. Contact Us

If you have questions regarding your order, shipping, delivery, or this Shipping Policy, please contact Oleeves:

Oleeves

Phone: +91 913 800 2416
Email: oleevesclothing@gmail.com
Address: Mobile Point, Shop No. 5, Meghna Complex, Sheila Bypass Road, Rohtak, Haryana 124001, India

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.